- Customer Consultation: Discussing travel plans with clients to understand their preferences, budget, and requirements.
- Itinerary Planning: Designing customized travel itineraries based on clients’ preferences, including destinations, accommodations, transportation, and activities.
- Booking Reservations: Making reservations for flights, hotels, rental cars, cruises, tours, and other travel-related services.
- Providing Information: Offering information and advice on destinations, travel restrictions, visas, vaccinations, weather, local customs, and attractions.
- Handling Payments: Collecting payments for bookings, processing refunds or cancellations, and managing invoices and receipts.
- Customer Service: Providing ongoing support to clients before, during, and after their trip, including addressing any issues or emergencies that may arise.
- Promotions and Marketing: Promoting travel packages, deals, and special offers through various channels such as social media, email newsletters, and advertisements.
- Vendor Relations: Building and maintaining relationships with airlines, hotels, tour operators, and other travel suppliers to negotiate favorable terms and access exclusive deals.
- Research and Training: Staying up-to-date on travel trends, destinations, and industry regulations through research and attending training sessions or workshops.
- Technology Management: Utilizing travel agency software and online booking platforms to manage reservations, track inventory, and communicate with clients.
- Legal Compliance: Ensuring compliance with relevant regulations and laws governing the travel industry, such as licensing requirements and consumer protection laws.
